Floor Host
Company: Forrest Solutions
Job Type: Full-Time
Hours: M-F 7am-4pm
Pay Rate: 23/hr.
Job Summary
The Floor Host serves as the primary point of contact on the floor, delivering a hospitality-focused experience for customers, guests, and visitors. Acting as a resourceful liaison between office services and clients, the Floor Host ensures seamless operations by addressing inquiries, coordinating services, and supporting meetings and workspace needs. This position is pivotal in fostering a welcoming and professional environment.
Essential Job Functions
Customer and Meeting Support
- Provide real-time assistance to meeting organizers and guests, ensuring room setup meets client expectations (e.g., lighting, AV, supplies).
- Actively monitor meeting rooms for scheduled activities, ensuring proper usage, reclaiming unused space as needed, and resetting rooms post-meeting.
- Advocate for hoteling culture by assisting guests with workspace reservations and optimization.
Facility Oversight and Maintenance
- Conduct regular floor tours to maintain optimal space appearance and condition, addressing any issues with facility maintenance teams.
- Report and resolve issues such as damaged furniture, carpet stains, or equipment malfunctions.
- Secure additional equipment when not in use and ensure proper storage.
Customer Interaction and Resolution
- Serve as the first point of contact for inquiries, offering creative solutions and ensuring prompt resolution of issues in person, via email, or by phone.
- Maintain awareness of in-house and nearby events to provide knowledgeable responses.
- Capture and report data on customer interactions to inform improvements.
Position Requirements
- Experience: 2-3 years in hospitality, event planning, or a related service industry preferred.
- Skills: Proficiency in Microsoft Office Suite, Google Docs, and audio/visual equipment.
- Physical Requirements: Ability to stand for extended periods.
- Professionalism: Strong listening skills, professional demeanor, and the ability to navigate diverse professional levels.
Competencies
- Customer-first mentality with a proactive approach to anticipating needs.
- Detail-oriented and capable of multitasking in a dynamic, fast-paced environment.
- Strong decision-making skills within the role's scope.
- Excellent verbal and written communication skills.
- Flexibility and adaptability to shifting priorities.
- Technological proficiency and the ability to learn new systems as needed.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
